Bank of America Financial Center

Reviews

• ★ ★ ★ ★ ☆
  It's nice that they have the ATM inside the building, with limited card-swipe access after normal hours. Definitely makes everyone feel safer when using the ATM.
  By Adam Zuber, August 06, 2017
• ★ ☆ ☆ ☆ ☆
  I have been a BOA customer since 2004. I recently was married and stopped in the Buckeystown Frederick, MD branch to see about changing my name. The Bank Manager told me that there was a 30 minute wait but I could go on line and make and appointment. Also, I would have to come in with my husband since both names are on the account. I went home and scheduled an appointment for the next day at 10:00 am. We both took off work and arrived at the bank at 10:00 am. No one approached us. We looked for some help and told the clerk we had an appointment at 10:00. She told us to take a seat. 15 minutes later, no one came out. I stuck my head in the managers door and he came out and said they were running behind. I mentioned I had made an appointment. He said it shouldn't be long. At 10:41 no one had even checked in with us. We set up an appointment at another branch. As we were leaving we went up to the window and mentioned to a lady that had been working with other customers at her desk previously that we were leaving. She smiled and said okay. That was it. Horrible customer service, not even acknowledging customers waiting for scheduled appointments. Later that afternoon the branch manager called to apologize. Then to make matters worse, the appointment email came back and said we canceled. I do not think I will be visiting this branch office in the future.
  By Claire McClary, April 23, 2017

Photos